Help

Answers to the usual questions. Tap one to open it.

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Getting started

How do I sign in?

With a Google account, from the home page. FlopMAX keeps no passwords: Google confirms who you are, and your first sign-in creates your account.

Why only Google?

It means FlopMAX never stores a password, which is the safest password to keep. Other sign-in options may come later.

Does it cost anything?

No. Every tool is free.

Which devices does it work on?

Any current browser, on a phone, tablet or computer. It's built phone-first: on a phone the bar at the bottom of the screen takes you to Play, Strategy and Results, and Menu holds everything else.

Poker: NLHE Cash

What's the difference between Drills and Session?

In Drills each hand stops at your decision, grades it and deals the next spot. In Session you play whole hands, one after another, like a real table. Pick either on the Poker Trainer page, with the table size; its gear (and the table's Menu) has the rest of the play settings.

How are decisions graded?

Each preflop decision is compared with a reference strategy for your seat and the action in front of you. In line means the reference takes that action with your hand at least half the time; mixed means it takes it sometimes (10 to 50%); off means it rarely or never does.

What is Insights?

At the table, Insights shows the range behind each decision in the hand: what the other players really play, and the reference range for yours. A decision made with Insights open is kept but not scored.

Where do the ranges in Strategy come from?

From solver solutions for 100 big blind cash games, adjusted for each table size. They are a strong starting point, not the last word: real opponents play differently, and good players adjust.

Can I save my own ranges?

Yes. In Strategy, paint a range hand by hand, or start from a standard one with "Paint from this", and save it to your account.

Casino games

Is real money involved?

Never. The chips have no value and can't be bought, won or cashed out. The games are there to show how each one works and what it costs.

What do the EV numbers on the bets mean?

What a dollar on that bet returns on average, over a very long run. A negative number is the house's edge: −5.26% on an American roulette bet means you lose a little over 5 cents of every dollar bet, on average. Poker is different: the other players pay, not the house, so a good player can come out ahead.

Why does the blackjack chart highlight a square?

If you open Strategy during a hand, the chart marks the cell for your hand against the dealer's card, so you can find the right play at a glance. Go back to the table and the hand is where you left it.

Your account

How do I pick or change my username?

On the account page (Menu, then Account). A username is 3 to 20 letters, numbers or underscores, and no two players share one. FlopMAX never asks for your real name.

Can I sign in with more than one Google account?

Yes. On the account page, Link another Google account and sign in to it with Google; after that either one opens your FlopMAX account. A Google account that already has its own FlopMAX account can't be linked, and two accounts can't be merged. To bring one in, sign in with it, delete that FlopMAX account, then link it.

I lost a phone, or signed in on someone else's computer

On the account page, Sign out everywhere else ends every other device and browser signed in to your account. The one you're using stays signed in.

How do I start a game over, or get a copy of my data?

The account page lists each game's history. Clear erases one game's records, and its Results start again from nothing; Download your data gives you everything in one file.

How do I delete my account?

At the bottom of the account page. It deletes your account and everything in it at once, for good. To also remove FlopMAX from your Google account, use Google's connected apps page.

Troubleshooting

Sign-in keeps sending me back to the home page

FlopMAX needs cookies to keep you signed in. Allow cookies for this site, or leave private browsing, and try again. A quick security check runs before sign-in; if it can't load, a content blocker may be stopping it.

The colors are too bright, or too dark

Switch between light and dark in Menu, or set it to follow your device on the account page.

Still stuck?

Write to support@flopmax.com. Say what you were doing, what you expected and what happened, and which device and browser you were using.